This Privacy Policy outlines how Agaminn B.V. ("CallMeBet," "we," "our," or "us") collects, uses, stores, discloses, and protects your personal information when you access our website CallMeBet and any related services ("Services"). CallMeBet is operated by Agaminn B.V., a company registered in Curacao under company registration number 157190, with its registered address at Zuikertuin Tower, Willemstad, Curaçao. 

1. Legal Basis for Processing

CallMeBet processes personal data under the following lawful bases:

• Performance of a Contract: To provide our services as agreed when you create an account and use CallMeBet.

• Legitimate Interest: To enhance user experience, provide security, prevent fraud, and improve our services.

• User Consent: Where required by law, we obtain your consent before processing certain data.

• Compliance with Legal Obligations: To fulfil our regulatory, tax, or anti-money laundering (AML) obligations.

2. Information We Collect

We collect and process the following types of personal data:

• Account Information: CallMeBet ID, email address, username, age, account status.

• Contact Information: Full name, email, phone number, physical address.

• Device Information: IP address, device ID, operating system, browser type.

• Financial Information: Payment methods, transaction history, deposit and withdrawal records.

• Location Data: Approximate or precise geolocation data.

• Government-Issued ID Data: Collected where required for Know-Your-Customer (KYC) verification.

• Usage Data: Interaction with our platform, gameplay history, browsing activities.

• Fraud Prevention Data: Device trust scores, suspicious activity monitoring, and transaction analysis.

• Marketing Preferences: Communication preferences for promotional offers and campaigns.

We do not collect or process sensitive personal data (e.g., race, religion, sexual orientation) unless legally required and with your explicit consent.

3. How We Use Your Personal Data

We use the information collected for the following purposes:

• Providing and maintaining our services.

• Verifying identity and ensuring security.

• Processing payments and transactions.

• Enhancing user experience and improving services.

• Preventing fraud and illegal activities.

• Complying with regulatory requirements (e.g., AML, tax reporting).

• Conducting marketing and promotional activities.

• Personalizing advertising and user recommendations.

• Responding to customer support inquiries.

• Enforcing our Terms of Service and other applicable policies.

• Processing applications for VIP programs, promotions, or rewards.

4. International Data Transfers

As CallMeBet operates globally, your personal data may be transferred outside your country of residence, including to countries that may not have the same level of data protection laws. We implement appropriate safeguards to ensure compliance with applicable privacy regulations.

5. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal requirements, resolve disputes, and enforce our agreements. Retention periods include:

• User account data: Retained as long as the account remains active.

• Transaction records: Retained for up to seven (7) years for regulatory and tax compliance.

• Marketing preferences: Retained until you opt out.

• Fraud prevention data: Retained for up to five (5) years for security monitoring.

After these periods, data will be deleted or anonymized, except where further retention is legally required.

6. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. These rights may include:

• Right to Access: Request a copy of your personal data.

• Right to Rectification: Correct inaccurate or incomplete data.

• Right to Erasure ('Right to Be Forgotten'): Request deletion of your data when legally applicable.

• Right to Restrict Processing: Request limited use of your data under certain conditions.

• Right to Object to Processing: Opt out of marketing and certain data processing activities.

• Right to Data Portability: Receive your data in a structured format for transfer to another service provider.

• Right to Lodge a Complaint: Contact a data protection authority if you believe your rights have been violated.

Please note that the availability of these rights may vary depending on the applicable laws in your jurisdiction. To exercise any of these rights, contact us at hello@callmesupport.com.

7. Security Measures

CallMeBet employs a comprehensive set of security measures to safeguard personal data, including:

• SSL encryption to protect data in transit.

• Access control policies ensuring only authorized personnel can access sensitive data.

• Regular third-party security audits to identify vulnerabilities and maintain compliance.

• Breach Notification Policy: In case of a security breach, CallMeBet will notify affected users and relevant regulatory authorities in accordance with applicable laws.

• Compliance with Security Standards: CallMeBet adheres to industry-recognized frameworks to ensure the highest level of data protection.

• Employee Training & Internal Security Policies: Staff handling user data undergo security awareness training and must comply with strict internal security protocols.

8. Children’s Privacy

CallMeBet does not permit users under the age of 18 to register or access services. If we discover that a minor has provided personal data, we will delete such data promptly.

9. Sharing Your Data

CallMeBet may share your personal data under the following circumstances:

• With affiliated companies within the CallMeBet corporate group.

• With service providers (e.g., payment processors, cloud hosting, KYC verification providers).

• With regulatory authorities, if legally required.

• With fraud prevention and cybersecurity firms to detect suspicious activity.

• If required due to mergers, acquisitions, or business restructuring.

10. Direct Marketing & Opt-Out

You can opt out of receiving marketing communications at any time by:

• Clicking the ‘unsubscribe’ link in marketing emails.

• Updating preferences in your account settings.

• Emailing hello@callmesupport.com with a request to opt out.

11. Updates to this Privacy Policy

CallMeBet reserves the right to update this Privacy Policy periodically. Significant updates will be notified via email or in-platform notifications.

By continuing to use our services, you agree to the terms of the latest Privacy Policy.

For any questions, please contact us at hello@callmesupport.com.